Uhelp – Helpdesk Laravel Support Ticketing System.
The UHelp is best support system for a customers support and management solutions laravel application solution. That keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the UHelp-Support Desk, you can provide a uniform support experience to your customers.
The Uhelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.
When it comes to security, UHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks and also prevent CSRF attacks
RTL Layout With Arabic Language change
RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted into RTL and also change the language to Arabic.
Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.
Team Work Using Groups
Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.
UHelp is best choice forever this is best support system for envato authors. Because we have included license varification manually and verification in ticket submition usefull features for envato authors.
Non Envato Authors
Also This is best support system for non Envato authors best choice. Because You can simply turnoff > General Setting > Envato On / Off. Then you can use multipurpose use.
Does the Uhelp application require a license?Yes, the Uhelp application requires a license. Basically, the application works based on a license. After purchasing the Uhelp application, if you have any queries or issues related to it, our support team will assist you only after verifying your valid software instalation license.
Advanced Features of the Uhelp Application
• Roles Management
• Envato Support System
• Login as Customer
• Custom CSS & JS
• Custom Chat
• File Import
• Multiple Delete
• Admin Note
• Google Analytics
• IP Address
• Force SSL
• Admin Note
• Social Logins
• File Uploads management
• Automation Functions
• Send Custom Notifications
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating
• Auto Reload
• Infinity Scrolling
• Email to Ticket
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agentrole.
Email : firstname.lastname@example.org
Files Included• SQL
Php Software Version = 8 or above 8 (Used in the application 8.0.2). The application does not support below 8 php version
Version V.1.2.1 - Update 29th-April-2022. Updates : 1. Update: On the Email to tickets page, IMAP Password field updated. Visible to hidden format. 2. Update: On the Email setting page, Mail Password field updated. Visible to hidden format. 3. Update: On General Setting page, Select time format is updated. 4. Update: Language dropdown style updated. 5. Gender field is removed. 6. Minor bugs are fixed. 7. Added: Two more language is added (vietnamese and czech).
Version V.1.2 - Update 27th-April-2022. Updates : 1. Added: A new menu "Categories" with two sub-menus, "category" and "subcategory", are added in the Admin Panel (New Feature). 2. Added: A New "Create Page" Button is added in" Pages" page. 3. Added: A New "Delete icon" Button is added in" Pages" page. 4. Added: A New Section added in "General Setting" terms of service custom "Page URL" . 5. Added: A New Section added in "General Setting" custom "Global Date & Time" format. 6. Added: A new function is added named "Envato Expired On". 7. Added: A new function is added named "Purchase code enable to agent". 8. Added: A new function is added named "Default Login". 9. Updated: In "Admin Panel/App Setting/Social Logins & Secruity Setting" design view is updated. 10. Implemented: In Category Page is implemented in modalpopup 11. Implemented: Guest Ticket is implemented, when guestuser to create a ticket it will send a otp to request email 12. Updated: The article url is changed to seo-friendly. 13. Updated: The category url is changed to seo-friendly. 14. Added: The "Max File Upload" option has been added to the ticket settings page. 15. Added: Five more languages is added to the language list. 16. Added: One more email template is added to the email template page with the name "Guest Verification". 17. Added: On the category list page, one more column is added to the table list. 18. Added: On the sticky, a ticket for guest viewing was applied. 19. Added: On the sticky, a ticket for Customer viewing was applied. 20. Added: On the customer panel in the ticket view page, Added a new button named "Create Ticket." 21. Added: Create a ticket-related page and add article page. Your data will be stored locally. 22. Updated: Documentation 23. Fixed: Minor UI Issues Fixed
Version V.1 - Update 18th-March-2022. Updates : 1. Added: A new menu "Envato" with two sub-menus, "Envato API Token" and "Envato License Verification", are added in the Admin Panel (New Feature). 2. Added: A new menu "App Info" with a sub-menu "App Purchase Code" has been added in the Admin Panel (New Feature). 3. Added: Added Canned Responses in the Admin Panel (New Feature). 4. Added: A New "Envato Api Assign" Button is added in" Category List" page. 5. Added: On the "Ticket View" page of the Customer Panel, Added a "solved" radio button feature (New Feature). 6. Added: Added a "Private Mode" radio check box in the Admin Panel/knowledge/Articles, "New Article" and "Edit Article" pages (New Feature). 7. Added: Added "Private Mode" radio check box and "Status" switch in Admin Panel/Landing Page Settings/FAQ's, "Add New FAQ" and "Edit FAQ" pop-up pages (New Feature). 8. Added: Eight ( more language are added : Danish, French, German, Hindi, Portuguese, Russian, Spanish, and Turkish 9. Updated: In Admin Panel/App Setting/General Setting, the "App Title & Logos" section design view is updated. 10. Updated: Documentation 11. Fixed: Group List bug in Admin Panel/Groups 12. Fixed: Minor UI Issues Fixed